Refund policy

We want you to love your Travio gear. If something isn't right, we'll make it right.

Return Window

Travio accepts returns and exchanges on items purchased from our website within 30 days of delivery, under the following conditions:

  • The item is unused, unopened, and in its original packaging
  • The item shows no signs of damage or wear
  • Proof of purchase (your order confirmation email or order number) is provided

Items cannot be returned or exchanged after 30 days from delivery.

Hygiene Products

Because our products are personal hygiene items, we cannot accept returns on any bottle, kit, or accessory that has been opened or used. This protects every customer who receives a Travio product. If your item arrived damaged or defective, see the Damaged or Defective Items section below.

How to Start a Return or Exchange

Email us at contracttravio@gmail.com with your order number and the reason for your return or exchange. Our team will reply with next steps. Please do not send items back without contacting us first, as unapproved returns cannot be processed.

Return Shipping

You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping charges are not refundable.

Refunds

Once your return is received and inspected, we will email you to confirm that it arrived and let you know whether your refund was approved. If approved, your refund will be processed to your original payment method.

Late or Missing Refunds

Banks and card providers often take a few business days to post a refund. If you have not seen your refund after 5 business days, first check with your bank or card provider. If you still need help, email us at contracttravio@gmail.com and we will look into it.

Damaged or Defective Items

If your order arrives damaged or defective, email contracttravio@gmail.com within 48 hours of delivery with your order number and a photo of the issue. We will send a replacement at no cost to you. Claims reported after 48 hours may not be honored. We use the carrier's tracking and delivery confirmation when reviewing these requests.

Gifts

If your item was marked as a gift and shipped directly to you, follow the steps above. Once the return is approved and received, you will receive store credit for the value of the item by email.

Questions

Email us anytime at contracttravio@gmail.com.