Shipping policy

Order Processing

All orders are processed and packed at our warehouse within 1 to 2 business days. Orders are not processed or shipped on weekends or holidays. During peak hunting season and holidays, processing may take slightly longer.

You will be charged when you place your order. All orders are subject to verification before shipping. Orders with incorrect billing information or that require additional verification may be delayed or canceled to help prevent fraud.

Delivery Times

Once your order ships, delivery typically takes 5 to 12 business days. This is in addition to the 1 to 2 day processing time. Delivery dates are estimates and are not guaranteed.

Shipping Rates

Free shipping on orders of 2 or more bottles. A flat $5 shipping fee applies to all other orders.

Tracking

Every order ships with tracking. You will receive a shipping confirmation email with your tracking number once your order leaves our warehouse. Some carriers take a few days to show tracking updates. If your order was placed more than 5 business days ago and your tracking still has not updated, email us at contracttravio@gmail.com.

Multiple Items

Orders with more than one item may ship in separate packages and arrive on different days.

Address Changes

Please double check your shipping address at checkout. We begin processing orders quickly, and once your order has entered the shipping process, we cannot change the address. Orders are shipped only to the address provided at checkout.

Delays

Travio is not responsible for delays caused by factors outside our control, including carrier delays, severe weather, holidays, or other disruptions.

International Orders

International orders may take longer to arrive and may be subject to import taxes, duties, or customs fees charged by the destination country. These fees are the responsibility of the recipient. If a shipment is refused, the recipient is responsible for any return shipping costs and fees incurred.

Lost, Stolen, or Damaged Packages

If your tracking shows your package was delivered but you cannot find it, please check around your property and with neighbors, then contact the carrier to file a claim. If you still need help, email us at contracttravio@gmail.com and we will do our best to assist. For items that arrive damaged, please see our Return and Refund Policy.

Questions

Email us anytime at contracttravio@gmail.com.